This is our new support site launched today, to open a "ticket" click on the link named Contact in the upper right corner of the page. That will open a simple form from where you can send an email to firstname.lastname@example.org.
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In order for us to help you when you open a ticket please provide the same email address as the one you use to login to your account, alternatively you can provide your customer ID and account email within the ticket itself and then use a different contact email. This is important if you contact us regarding your account as we won't do any changes unless we're 100% sure it's actually you and not someone else trying to access your account.